FAQ
Do you take custom or personalized orders?
Custom orders are always welcome!
I do personalized orders.
Please message me with your request before purchasing to determine the availability and if there is any additional cost.
I saw a ring that I like but I want to make some changes to it, is this possible?
Yes! I can make any ring with many different variations. Just contact me and we can discuss the changes together.
Do you offer items for wholesale?
Yes, I do.
Please contact me for more details.
I’m in Israel, can I buy from you?
Yes! Please note sales in Israel will incur a 17% VAT.
What Metals are available?
Metal Available:
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14k Solid yellow gold
14k Solid White gold
14k Solid Rose gold
18k Solid yellow gold
18k Solid White gold
18k Solid Rose gold
22k Solid yellow gold
Do you accept returns and Exchanges?
Yes I gladly accept returns or exchanges if there is an issue with the ring.
If you would like to make a return, just contact me within 14 days of receiving your package. Then, you must just ship your package back to me at your expense.
The cost of the return is $200-$250 depending on the value of the item. This covers the shipping costs, the processing fee and the import customs fees.
All jewelry must be returned unworn and in its original condition and packaging. Zadok Gold has the right to deny a return if the jewelry returned does not meet our return policy requirements. You are responsible for return shipping costs as well as items lost or damaged
I carefully inspect all of my pieces before they leave the studio. If ever an item arrives damaged, it must be reported to me immediately - within 24 hours.
I will not offer a refund if a package is returned for the following reasons:
1) The address provided by you was not correct.
2) The package is unclaimed once attempted to be delivered.
I will offer the possibility to have the package re-shipped once the jewelry has been sent back to me. In that case, I will send you a message to confirm the shipping address, and you will need to pay a re-shipping and handling costs before sending the package again.